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KeyBank today announced additional steps it will take across its network to support clients and help protect our teammates and our communities from the spread of coronavirus. Starting March 19, 2020, all KeyBank branches will move to serving clients by drive-thru or in its lobbies by appointment only. This move will allow KeyBank to continue to offer full-service to its clients while also instituting appropriate social-distancing guidelines as recommended by local, state, and federal health authorities.
KeyBank today also said that for those clients who are unfortunately experiencing a hardship, there are specific programs and resources for them. Clients may be eligible for a forbearance or extension, waived fees (late or overdraft) or waived penalties for early CD withdrawal. Also, KeyBank’s Borrower Assistance program is available for clients with certain loans with KeyBank. More information about these programs are available at
In addition, next week, KeyBank will launch a resource for qualifying existing clients designed to provide a sense of security — a shorter-term unsecured personal loan. KeyBank’s new Temporary Assistance Loan will be designed to feature same day approval, next-day funding, with very low rates. Full details on this new loan will be available next week.
Changes to Branch Operations
For clients who need basic services, such as withdrawals, deposits, payments, and other transactions, all KeyBank drive-thrus will remain open. ATMs will also be available 24 hours a day, seven days a week. Clients needing additional services requiring an in-person meeting with a banker, such as loan applications, will be able to meet at a KeyBank branch by calling and making an appointment. Clients can also book an appointment online through individual branch page at
For information on branch locations, contact information, and drive-thru availability, clients are asked to log on to and use the branch locator to find their nearest location. KeyBank clients are also always able to access their accounts and perform transactions through online banking at, digital banking on the KeyBank app, and by calling 1-800-Key2You.
Statement from KeyBank
KeyBank has made the decision to further help reduce the risk our communities face from the spread of coronavirus. These steps include moving all KeyBank branches to drive-thru and appointment only service.
Our primary focus is protecting our clients, employees, and communities, and this decision was not made lightly. These changes will be in place indefinitely. However we will review our branch operations on a regular basis and adjust our plan accordingly. We will continue to follow the advice of the CDC, state, and local authorities for best health practices in our branches and offices.
We ask our clients to check to see which branches have drive-thrus and which are accepting in-person appointments by heading online to, or by calling their branch ahead of time. KeyBank will continue to support our clients through all our channels, including our online and mobile banking, and the ability to use any KeyBank ATM.
For up-to-date information regarding how KeyBank is protecting clients and their finances, as well as programs and assistance for clients facing economic hardship, please log on to:
About KeyCorp
KeyCorp’s (NYSE: KEY) roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation’s largest bank-based financial services companies, with assets of approximately $145.0 billion at December 31, 2019. Key provides deposit, lending, cash management, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of approximately 1,100 branches and more than 1,400 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. For more information, visit https: // KeyBank is Member FDIC.(c) 2020. KeyCorp.
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  03-19-20 1310ET
Company Codes: NYSE:KEY